Privacy Policy
At Hearth Space Living, accessible at hearthspaceliving.com, we are fully committed to safeguarding your personal information and upholding the highest standards of privacy and data protection. This Privacy Policy outlines how we collect, use, retain, and protect the information you provide while using our website and associated services. Your privacy is at the core of our operations, and we strive to ensure transparency and accountability in all data processing activities.
1. Commitment to Privacy and Data Protection
Hearth Space Living takes your privacy seriously. We are dedicated to processing your data lawfully, fairly, and transparently, in accordance with applicable data protection regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). We implement technical and organizational safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
2. Scope of Policy and Data Controller Role
This policy applies to all personal data processed through hearthspaceliving.com and any associated platforms or communication channels. Hearth Space Living acts as the data controller concerning your personal data, which means we determine the purpose and means of processing such data.
If you have any questions regarding this policy or the handling of your personal data, please contact us at: [email protected].
3. Categories of Personal Data We Collect and Process
We may collect and process the following categories of personal information:
a. Usage Data
Includes information about how you use our website, such as browser type, IP address, pages visited, session timestamps, geographic location (as inferred from IP), and referring URLs.
b. Account Data
Includes your name, billing and shipping address, email address, phone number, and other identification details submitted during account creation, checkout, or newsletter signup.
c. Profile Data
Includes your user preferences, transaction history, wish lists, product viewing behavior, and other behavioral data resulting from your interactions with hearthspaceliving.com.
d. Communication Data
Includes all communications with us, such as inquiry emails, support requests, feedback submissions, and dispute resolution correspondence.
e. Technical Data
Includes data related to your device, such as operating system, hardware model, browser identifying tokens, screen resolution, and installed plug-ins.
f. Transaction Data
Includes payment and billing details (processed via secure third-party payment providers), order history, and shipping information.
g. Preference Data
Includes your marketing and communication preferences, product and content interests, and opt-in or opt-out status regarding direct marketing.
4. Legal Bases for Processing
We process your personal data lawfully under the following legal bases:
– Contractual Necessity: When data processing is necessary to fulfill a contract with you or prepare to enter into one (e.g., orders, delivery).
– Legitimate Interest: When processing is required for our legitimate business interests, such as improving website performance, fraud prevention, and customer engagement, and where such interest does not override your rights.
– Consent: When required, we obtain your explicit consent before processing certain types of personal data (e.g., marketing preferences).
– Legal Obligation: To comply with applicable legal duties such as tax, compliance, regulatory investigations, or court orders.
5. Your Rights Under Data Protection Laws
Pursuant to GDPR and CCPA, you have the following rights in relation to your personal data:
– Right of Access: You are entitled to request a copy of the personal data we hold about you.
– Right to Rectification: You may correct inaccuracies or incomplete data we hold concerning you.
– Right to Erasure: You can request the deletion of your data where we have no further legal grounds for retention.
– Right to Restrict Processing: You may request us to limit how we use your personal data in certain circumstances.
– Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another controller.
– Right to Object: You may object to processing where we rely on legitimate interest, or to direct marketing emails or profiling.
– Right Not to Be Subject to Automated Decision-Making: We do not engage in automated decisions which produce legal or similarly significant effects on individuals.
To exercise any of your rights, contact us at: [email protected].
6. Security Measures
We utilize a comprehensive approach to security, including:
– Data encryption during transmission (SSL/TLS) and at rest
– Multi-factor authentication and strict role-based access control
– Regular off-site backups and disaster recovery protocols
– Employee access limited to essential personnel
– Ongoing staff training on privacy compliance and data handling
These measures are periodically reviewed to maintain a high level of information integrity and confidentiality.
7. International Data Transfers
If your personal data is transferred outside the European Economic Area (EEA), such transfer will only occur:
– To countries approved by the European Commission to ensure adequate protection
– Under standard contractual clauses or Binding Corporate Rules approved by regulators
– With your explicit consent or as necessary to perform a contract with you
We ensure all international transfers of personal data comply with GDPR and other applicable regulations.
8. Data Retention
We retain different categories of data for varying periods as follows:
– Usage and Technical Data: Up to 12 months from collection for analytics purposes
– Account and Profile Data: Retained during account activity and up to 6 years after closure to comply with legal obligations
– Transaction and Communication Data: Retained for up to 7 years for audit, tax, and customer service purposes
– Preference Data: Retained as long as necessary for marketing relevance or until consent is revoked
We will securely erase or anonymize your personal data when it is no longer required for these purposes.
9. Cookie Policy
We use cookies and similar tracking technologies on hearthspaceliving.com to ensure website functionality, enhance performance, enable personalization, and analyze user behavior. Cookies may be categorized as:
– Essential Cookies: Required for website operation (e.g., checkout, login)
– Functional Cookies: Enable enhanced features such as remembered preferences
– Analytics Cookies: Track user interactions for performance metrics (e.g., page views, bounce rate)
– Performance Cookies: Measure system response times and user experience quality
10. Cookie Management and Consent
Upon your first visit to hearthspaceliving.com, we prompt for your cookie preferences and offer granular control. You may change or withdraw your consent at any time using the cookie settings feature or through browser controls.
In compliance with GDPR and CCPA, non-essential cookies will not be activated unless we have obtained your affirmative opt-in consent. Consumers in California may also opt out of the sale of personal information by adjusting cookie preferences or contacting us directly.
11. Children’s Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect, process, or store data from individuals under 13 years of age. If we become aware we have inadvertently gathered data from a child without parental consent, we will take reasonable steps to delete such data promptly.
If you believe a child’s data has been collected without appropriate consent, please contact us immediately at: [email protected].
12. Policy Updates and User Notification
We may revise this Privacy Policy from time to time to reflect changes in legal obligations, data practices, or business operations. Any material updates will be notified via our website or, where appropriate, directly to your registered email address. Continued use of hearthspaceliving.com following such updates signifies your acceptance of the revised terms.
13. Contact Us
If you have any questions about this Privacy Policy, your rights under data protection laws, or wish to submit a request regarding your personal data, please reach out to us at:
Email: [email protected]
Website: https://hearthspaceliving.com
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We are committed to complying not only with the letter but also the spirit of data protection laws, including the GDPR and CCPA. If you have privacy concerns or wish to exercise your rights, we invite you to contact our team at [email protected].