Privacy Policy

At Hearth Space Living (“we”, “us”, “our”), accessible via hearthspaceliving.com, we are committed to the protection of your personal data and privacy. We respect your right to know how your information is collected, used, stored, and disclosed. This Privacy Policy is designed to inform you, as a user of our services, website, or products, of your rights and our practices in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and related privacy regulations.

1. Our Commitment to Privacy and Data Protection

Hearth Space Living considers the safeguarding of your personal information a fundamental responsibility. We implement high standards of data governance and security to ensure that your data is handled with transparency, fairness, and accountability at all times. By accessing or using hearthspaceliving.com, you consent to the practices described in this Privacy Policy.

2. Scope of Policy and Data Controller Role

This Privacy Policy applies to all personal data collected via hearthspaceliving.com, through customer communications, product purchases, and any services we provide. Hearth Space Living acts as a Data Controller concerning the processing of personal data under data protection laws. When we process your data, we determine the purposes and means of that processing and are responsible for ensuring its proper handling.

3. Categories of Personal Data We Process

We may collect and process the following categories of personal data, depending on your interactions with us:

a. Usage Data
Information automatically collected when you access hearthspaceliving.com, such as browser type, IP address, pages visited, session duration, referring URLs, and site navigation behaviors.

b. Account Data
Information provided when creating or managing an account, including first and last name, mailing address, email address, and phone number.

c. Profile Data
Details provided through your interactions with our services, including your preferences, history of purchases, saved items, and behavioral data associated with on-site activity.

d. Communication Data
Records of your communications with us, including correspondence through support channels, customer service interactions, and other contact history.

e. Technical Data
Information relating to the devices you use to access the site, such as device type, operating system, device identifiers, screen resolution, and browser configurations.

f. Transaction Data
Includes details of purchases you make through hearthspaceliving.com, such as billing information, shipping data, payment method (last four digits of card, for reference purposes), transaction timestamps, and order status.

g. Preference Data
Information about your marketing and communication preferences, such as newsletter subscription status, consent withdrawals, product interest selection, and survey responses.

4. Legal Bases for Data Processing

We process your personal data only when we have a lawful basis for doing so under applicable regulations. These bases include:

– Consent: When you have explicitly agreed to the processing (e.g., subscribing to newsletters).
– Contractual necessity: To fulfill our obligations under a contract (e.g., to process and deliver your purchase).
– Legal obligation: When we must comply with a legal requirement (e.g., tax or accounting records).
– Legitimate interest: Where processing is necessary for our legitimate interests, such as improving user experience, ensuring website functionality, or safeguarding against fraud, and those interests are not overridden by your rights.

5. Your Rights

You have a range of rights under data protection laws, including:

– Right of Access: You may request a copy of the personal data we hold about you.
– Right to Rectification: You can ask us to correct inaccurate or incomplete data.
– Right to Erasure: Also known as the “right to be forgotten,” you may request deletion of your data under certain conditions.
– Right to Restriction: You may request a limitation on how we process your data in specific situations.
– Right to Data Portability: You can request a copy of your data in a structured, commonly used, and machine-readable format for use elsewhere.
– Right to Object: You may object to data processing based on legitimate interests or direct marketing.
– Right to Withdraw Consent: Where you have given consent for certain data processing, you may withdraw it at any time.

To exercise these rights, email us at: [email protected].

6. Security Measures

We implement a broad range of security measures to protect your personal data, including:

– Industry-standard encryption for data in transit and at rest
– Role-based access control to limit data access to authorized personnel only
– Routine security audits and risk assessments
– Regular staff training in data protection best practices
– Secure hosting infrastructures and failover systems
– Backup protocols to safeguard data integrity

Despite our efforts, please be aware that no transmission over the internet can be guaranteed to be 100% secure.

7. International Transfers

If your data is transferred outside of your country of residence, including transfers outside the European Economic Area (EEA), we ensure such transfers comply with applicable legal requirements. Where applicable, we implement Standard Contractual Clauses (SCCs) approved by the European Commission or rely on similar recognized safeguards to ensure an adequate level of protection.

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected. General retention periods by data category are as follows:

– Usage Data: up to 12 months
– Account Data: retained until account deletion or up to 7 years following last activity
– Profile Data: up to 3 years following last interaction
– Communication Data: up to 5 years for customer service records
– Technical Data: up to 12 months
– Transaction Data: retained for up to 7 years in compliance with financial recordkeeping obligations
– Preference Data: retained until preference change or consent revocation

9. Cookies Policy

hearthspaceliving.com uses cookies and similar technologies to enhance your experience. Cookies are small files stored on your device to help us remember your preferences and understand website activity. Categories of cookies we use include:

– Essential Cookies: Necessary for core site functionality (e.g., shopping cart, secure logins)
– Functional Cookies: Enhance personalization and remember user choices
– Analytics Cookies: Help measure and improve website performance
– Performance Cookies: Track behavior for load balancing and technical optimization

10. Cookie Management and Compliance

In compliance with GDPR and CCPA, we provide users with clear choices regarding cookie use:

– When first visiting hearthspaceliving.com, users are presented with a cookie consent banner.
– You have the option to accept all cookies, reject non-essential cookies, or manage preferences via the provided cookie settings.
– Users can also control cookies through their browser settings. However, disabling essential cookies may impair website functionality.

Cookies classified as non-essential will only be set when you provide consent.

11. Children’s Privacy

We do not knowingly collect or process data from children under the age of 13. If we become aware that a child has provided us with personal data without verifiable parental consent, we will delete that information. Parents or legal guardians who believe that a child has provided us with information may contact us at [email protected] to request removal.

12. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or technology. Any material changes to this Privacy Policy will be communicated via hearthspaceliving.com. Continued use of our services after such changes constitutes acknowledgment and agreement with the updated terms.

13. Contact Us

For questions about this Privacy Policy, your personal data, or to exercise your privacy rights, please contact us at:

Email: [email protected]
Website: https://hearthspaceliving.com

We remain fully committed to complying with applicable data protection frameworks, ensuring transparency and control for users. Please don’t hesitate to reach out with any concerns regarding your privacy or how we handle your information.